"Our mission is to provide high quality care for our patients and their owners at all times"
Receptionists will welcome you to The Veterinary Hospital from 08:00 am to 08:00 pm Monday to Friday and 09:00 am to 06:30 pm on Saturday. The remaining hours are covered by duty nurses. We hope that you find our reception staff warm and friendly but also professional in their work. There are 3 full time and 2 part time receptionists, with at least 2 working at any one time. Two of our receptionists are qualified Veterinary Nurses and all of the others have long experience of veterinary practice. Certainly all are animal lovers/owners, and will always be interested in your pet's progress - from the fluffy new kitten to the doddery old dog!
Please do chat with the reception staff – they have a wealth of knowledge and experience between them (Mo and Sally together clocking up almost 40 years!) and can usually help with any problems that you may be having. Amongst other things, they have knowledge of the most appropriate flea and worm preparations available for your pet. A great deal of food sales pass through the reception department and they are trained in the application/advantages of lifestyle diets and will find a qualified VHA to talk to you if appropriate. They often answer questions such as how to find a boarding kennel, about pet insurance, what to do before buying a pet, or even where to find the right pet. They have been asked almost every question imaginable over the years and will definitely be able to give sound advice and/or direct you to the most suitable person, so please don’t ever underestimate their skills or think of them as “just a receptionist”!
Receptionists are primarily responsible for organising the working day of the veterinary surgeons, by arranging convenient appointments for clients and booking animals for in-patient procedures. When done correctly this should ensure that the day runs smoothly for everybody. Emergencies are always prioritised, so occasionally other work does have to be delayed or even rescheduled. We are grateful to our clients who are usually very patient when this happens. Receptionists also arrange domiciliary work and make sure that vets can get to the busy Veterinary Centres around Plymouth.
A lot of reception work is done on the telephone. We have 6 incoming lines to the hospital and often they are all in use! Reception do their best to connect you with the member of staff that you wish to speak with, but please remember that much of the work that vets and nurses do cannot be interrupted. As you leave the building, it is reception who will make your next appointment and sort all financial transactions. They also usually like to hear how your pet has got on in the consulting room. They may even have a treat for him or her, if allowed!
Jo was born in Farnham, Surrey but at 6 months old moved to Plymouth with her parents. She has spent the last 9 years working with The Veterinary Hospital as a receptionist at St. Budeaux.
Jo lives with her husband Mark and their 7 dogs; 4 Jack Russel Terriers, a chocolate Labrador, a Golden Retriever and a Lurcher. Jo spends her free time walking and generally keeping fit and enjoys taking the dogs for walks in the moors.
I joined the Veterinary Hospital in Estover on July 2006 and have worked with animals much of my time since leaving school.
First I completed an NVQ in Animal Care where I worked at Dartmoor Wildlife Park 1 day a wk for 2 years. I enjoyed this because of the variety of animals I came into contact with, from monkeys to ostriches!
I then worked at Gables farm rescue kennels for 3yrs before having a break doing something different, working in an office and doing bar work. In the end though I decided that my true passion was animals so I then joined The Veterinary Hospital, as a receptionist.
I live on The Hoe with my partner and our cat who we got from the RSPCA. She is about 12 years old and is called Daisy, and although she is loving and affectionate at home she can be a bit feisty in the hospital!
I enjoy walks in the Summer and maybe the odd stop at a pub. I also enjoy spending time with my friends and family and I have just started swimming once a week.
I really enjoy my work and the people I work with are lovely. Although it can be very emotional at times it is such a rewarding job.
After leaving school I joined Mr Taylor's veterinary practice in Plympton where I completed a youth training scheme in veterinary nursing. When we had our first child, I left temporarily, and then rejoined the practice on a part time basis but this time working in the reception area. Soon after this Mr Taylor retired and the practice was acquired by the Veterinary Hospital Group who wanted me to stay on. I have been here ever since and totally enjoy my job as we are all part of a friendly team. When I'm not working I spend my time with my family and looking after my two English Bull Terriers, Daisy and Mr. Bumble, and my gorgeous fat black and white cat, Jamie.
Linda is a Plymothian and started her veterinary career working for a veterinary practice in Lipson in 1983 on a youth training scheme. After a year here, she moved to the Hillcrest Veterinary Surgery in Chaddlewood where she worked for the next 6 years. At this stage the practice was acquired by The Veterinary Hospital Group on Nigel Taylor's retirement and luckily Linda agreed to continue to work for us as a receptionist.
She is a very lively, friendly receptionist who enjoys making both the clients and their pets welcome at the Veterinary Centre in Plympton where Linda lives with her two daughters, two dogs, and four cats. In her spare time Linda enjoys walking her dogs and visiting family with maybe the occasional weekend drink with her friends.
Maureen (Mo as she's known to us all) joined the practice all the way back in December 1986 and has been leading the reception team, along with her long term buddy Sally, for at least 15 of those years. Although she grew up in the city, country life surrounded by dogs and horses was always tugging at her heart and she now lives in a lovely little cottage in the beautiful South Hams.
She has many varied interests including good music (especially live); reading when time allows; photography; natural horsemanship; improving her computer skills; gardening and walking with her dogs etc. Mo loves spending quality time with friends and family and of course her dogs. Her vices are cappuccinos and clothes!
Sally Colledge is one of our senior receptionists at The Veterinary Hospital. She qualified at secretarial college and worked for many years for the Magistrates' service before joining The Veterinary Hospital Group in 1990. She is also the Pet Bereavement Advisor for the practice.
When I joined the Veterinary Hospital in 2014 I got the chance to have my dream job, working in a customer service capacity whilst being surrounded by animals. I have always been an animal lover, growing up in household with many wonderful pets. My husband and I are delighted to have taken in a stray that was brought in to the hospital - the first of many? We certainly take our work home with us! I also love to sing – I have performed on stage in the West End – and love performing for charity, most frequently for the Margaret Green Animal Rescue.