"Our mission is to provide high quality care for our patients and their owners at all times"
Although the last department on this list, Administration is absolutely essential in the smooth running of the practice. The best staff in the world are no use at all if in the wrong place at the wrong time and unpaid!
This department looks after all of the staff in terms of their employment needs from recruitment to retirement. Salaries must be paid on time and expenses paid for staff development. The student nurses are organised to go to college. Occasionally a locum vet or nurse may be required to cover a busy period or the absence through ill health of a team member. Why there's even the Christmas party to organise!
The practice accounts need to be kept up to date - not an inconsiderable task in any business of this size. Invoices for equipment, drugs, services, advertising and maintenance have to be paid. Banking is organised and our friends at the Inland Revenue and Customs and Excise kept happy. I'm afraid that you do have to pay VAT on your pet's health care needs!
All correspondence of the practice passes through the office, both in and out. This may be a referral case report to a veterinary surgeon or a reminder that your pet is due an important booster vaccination.
In addition to all of this the practice operates from 5 buildings all of which need constant fettling to keep them functional. We also run several vehicles that need to be keep taxed and running. So all in all you can see that there is rarely a dull moment in the administration of a busy veterinary practice!
Jane joined the Veterinary Hospital Group in September 2011 as Business Manager and looks after the people side of the business. Having studied professionally in Human Resources, People Development and Health and Safety, Jane is well equipped to deal with all stages of the employee lifecycle, ensuring our employees are safe and well looked after. Jane has so far achieved professional status as an Associate of the CIPD.
Jane, originally from Stevenage, relocated to Plymouth in 1993 where she worked for a local distributor within the publishing industry as Customer Service Manager and later as HR Manager. Jane enjoys spending her spare time with her family; her husband their two children and two new additions, kittens Jess and Lemmy.
Having spent 26 years working in Financial Services, as Office Manager, Lynette decided it was time for a change. Lynette joined the Veterinary Hospital in December 2005 as our Credit Controller and is responsible for collecting the revenue from our clients. Lynette is AAT qualified, to Level 2, holds an NVQ3 in Business Administration, and is computer literate, having gained the City & Guilds Integrated Business Technology qualification to Level 2.
Since joining the Veterinary Hospital, Lynette has adopted a Jack Russell/Whippet crossbreed. Lynette spends the majority of her spare time at her caravan in Cornwall where she enjoys vast walks with her dog.
Maggie Mason was born in Plymouth and is married to Paul. They have four daughters between them. Maggie joined The Veterinary Hospital Group in September 2008 as Business Manager, processing the daily accounting functions over the five sites. Maggie previously worked at The Company of Designers England Limited as Finance and Operational Manager, and has a wide knowledge of private, public and commercial financial procedures having worked in a variety of businesses throughout her working career, including Riverford Organic Vegetables Ltd, Plymouth College of Further Education and The Challenge Business.
Maggie completed a BSc (Hons) Degree in Social Sciences with Geography and Sociology in 2007 and is a member of The Association of Accounting Technicians. Maggie has also registered with The Chartered Institute of Management Accountants in order to carry on with her studies. Maggie enjoys reading, studying, racquet ball, walking and socialising, but most of all enjoys spending time with her family.
Tracey was born in Bristol and came to Plymouth originally to be a student nurse in 1988. Here she met her husband who is in the Royal Navy and proceeded to move around regularly due to his job. She has 3 children, 3 cats and 1 mad dog.
Tracey finally moved back to Plymouth in 2010 and joined The Veterinary Hospital Group as a telephonist and as part of the office administration.
James joined the office and administration team of the Veterinary Hospital in September 2015.
The son of a veterinary nurse, he grew up with many pets and has always had a keen interest in animals. Growing up he looked after a variety of stray animals, including dogs, cats, snakes, chinchillas, bushy-tailed jirds,and rats to name a few.
He has a keen interest in technology and lives with his wife Corinne and their cat Earl. He very rarely speaks in the third person.